Source-code packages can be copied once accessed. For that reason, change-of-mind refunds are generally unavailable after a successful download. This does not limit refunds required by law or remedies for a materially defective or misdescribed product.
When a refund may be approved
- You were charged more than once for the same product and account.
- Payment completed but the product was never made available, and we cannot restore access within a reasonable time.
- The delivered package is materially incomplete, corrupted or substantially different from the published listing.
- A confirmed technical defect prevents the core advertised functionality and cannot be reasonably corrected.
- Applicable consumer law requires a refund.
When a refund is generally unavailable
- You changed your mind after downloading or accessing the source package.
- The product is incompatible with an environment or requirement not listed as supported.
- You lack the stated technical knowledge, dependencies, server access or third-party accounts.
- You modified the code and the issue arises from those modifications.
- You no longer need the product, found an alternative or expected an unlisted feature.
- Your account was suspended for fraud, redistribution or another material terms violation.
Request window
Submit a request within 7 calendar days of purchase or as soon as a qualifying problem becomes apparent. Delayed requests may be harder to verify. Statutory rights and mandatory time periods continue to apply where they provide greater protection.
How to request a refund
- Open the contact form and choose “Refund request”.
- Use the email connected to your ScriptMart account.
- Include the order reference, product name and a clear description of the issue.
- For technical defects, include steps to reproduce the problem and relevant error details without exposing passwords or secret keys.
Review and resolution
We may verify the transaction, download history, product package and reported issue. We may first offer a corrected file, access restoration, troubleshooting or another reasonable remedy. Approval or rejection will be communicated to the account email with the reason for the decision.
Refund processing
Approved refunds are sent to the original payment method through the payment provider. ScriptMart marks the order as refunded and revokes associated download access and license rights. Provider or bank processing usually takes 5–10 business days after submission, but timing is controlled by the provider and your financial institution.
Partial refunds and currency
Partial refunds are considered only where appropriate to the verified issue. Refunds are processed in the original transaction currency. Exchange-rate differences, provider conversion charges and bank fees are outside our control unless applicable law states otherwise.
Need help?
Send a request through our support form or email support@codevault.market. Do not include card numbers, banking passwords, OTPs or payment-provider secret keys.